Refund policy
Last updated: April 21, 2026
At CELA, we take pride in offering a carefully curated selection of exclusive, one-of-a-kind pieces. Each item is selected to maintain a sense of uniqueness and premium quality.
No Returns or Exchanges
Due to the exclusive nature of our collections, we do not accept returns or exchanges once an order has been confirmed and delivered.
We encourage you to review all product details, sizing, and images carefully before completing your purchase. Our team is always available to assist you in making the right choice.
Exceptions
Exceptions are only made in the following cases:
- Manufacturing defects
- Incorrect item received
To be eligible:
- You must contact us within 48 hours of receiving your order
- The item must be unused, in its original condition, and in original packaging
- Clear evidence (photos/videos) must be provided
Refunds
If your case is approved:
- You may choose between a replacement (if available) or a refund
- Refunds are issued via the same payment method used (InstaPay or Vodafone Cash)
- Processing time may take a few business days after approval
Non-Eligible Cases
We do not accept requests for:
- Change of mind
- Delays caused by courier services
Contact Us
For any return-related inquiries, please contact:
Email: salmakhalifaofficial@gmail.com
Phone / WhatsApp: +201020727570